Sage Returns Policy
Pre-authorisation is not required for returns provided our returns parameters are met. The original invoice or a document stating the correct ISBN, quantity returned and the original invoice numbers, must accompany books being returned. Titles must be in re-saleable condition and are returned after six months and before fifteen months from invoice date.
Publishers errors, imperfect and damaged copies will be accepted up to eight weeks from invoice.
For titles where invoice numbers cannot be located then pre-authorisation will be required. Please contact your sales representative or send these requests to SAGE, marked for the attention of the customer Returns Department, and we will endeavour to locate these invoice numbers. Authorisation will be confirmed as soon as possible.
Unfortunately any titles sent back to SAGE Publications which do not meet the returns criteria or without prior authorisation will not be credited.
Returns should be sent to our warehouse:
Unit 11 Kierbeck Business Complex
North Woolwich Road
London E16 2BG